Terms of Sale | North Channel

TERMS OF SALE

Effective Date: August 26th, 2027
Last Updated: August 26th, 2027

These Terms of Sale (“Terms of Sale”) apply to purchases made from North Channel Publishing, LLC (“North Channel,” “we,” “our,” or “us”) through northchannelpublishing.com or another North Channel sales channel that incorporates these terms.

By placing an order, you agree to these Terms of Sale, together with our Terms of Use, Privacy Policy, and any license-specific terms presented with the product you purchase.

1. WHAT NORTH CHANNEL SELLS

North Channel may offer:

Digital North Channel Discoveries
Household Discovery Licenses
Educator / Group Discovery Licenses
Local Partner Licenses
Organization Licenses
Gift Discoveries
Explorer’s Dispatch gift packages
Explorer Passports
Printed guides, journals, books, field materials, and other publications
Physical goods offered through the North Channel Supply House
Event, pilot, or special-edition products
Other digital or physical products introduced from time to time

Availability, pricing, contents, and specifications may change.

2. DISCOVERIES ARE LICENSED, NOT SOLD

When you purchase a digital North Channel Discovery, you are purchasing a license to access and use the Discovery, not ownership of the underlying intellectual property.

Your permitted use depends upon the license selected at purchase.

Household Discovery License

For personal, noncommercial use by one household or family.

Educator / Group Discovery License

For use by one educator or designated group leader with the class, homeschool group, co-op, scout group, or other defined group covered by the purchase.

Local Partner License

For approved guest-facing or commercial use by hotels, resorts, inns, vacation-rental hosts, concierges, professional guides, real estate professionals, relocation specialists, tourism providers, and other approved partners.

Organization License

For approved use by museums, schools, libraries, tourism organizations, camps, institutions, and other organizations.

Local Partner and Organization licenses may require a separate written agreement, proposal, or invoice.

Purchasing a license does not give the purchaser the right to reproduce, redistribute, resell, publicly post, or commercially exploit North Channel materials except as specifically permitted by the applicable license.

3. PRICING

Prices displayed at the time of purchase are stated in U.S. dollars unless otherwise indicated.

North Channel may change prices at any time. A later price change will not affect an order that has already been completed, except where required to correct an obvious pricing or technical error.

Taxes, shipping charges, and other applicable fees will be shown before checkout when required.

4. PAYMENT

Payment is due at the time an order is placed unless North Channel has separately approved invoicing or other payment terms.

Payments may be processed by third-party payment providers. North Channel does not generally receive or store complete payment-card information.

You represent that you are authorized to use the payment method submitted with your order.

5. ORDER ACCEPTANCE

An order confirmation does not necessarily mean that North Channel has accepted an order.

We reserve the right to cancel or decline an order for legitimate reasons, including:

pricing or product-description errors;
suspected fraud;
unauthorized payment activity;
product unavailability;
licensing conflicts;
misuse of promotional offers;
technical errors; or
circumstances that prevent lawful fulfillment.

If we cancel an order after payment has been collected, we will refund the amount charged for the cancelled item.

6. DIGITAL DISCOVERY DELIVERY

Digital Discoveries may be delivered through a North Channel account, member area, unique access link, redemption code, email, or another digital delivery method.

Access may require the purchaser or recipient to create or sign into a North Channel account.

You are responsible for providing an accurate email address and maintaining access to the account associated with your purchase.

If you do not receive expected digital access, contact us at hello@northchannelpublishing.com and we will make reasonable efforts to resolve the issue.

7. DIGITAL PRODUCT REFUNDS

Because digital Discoveries provide immediate access to copyrighted material, digital Discovery purchases are generally final once access has been delivered or substantially accessed, except where:

the same Discovery was accidentally purchased twice;
a technical error prevents access and North Channel is unable to correct it within a reasonable period;
North Channel cancels the product;
the wrong license was purchased and North Channel approves an adjustment;
the purchase was unauthorized; or
a refund is otherwise required by applicable law.

If you believe there has been an error, contact us within 14 days of purchase at hello@northchannelpublishing.com.

North Channel may, in its discretion, offer a license upgrade, account credit, replacement access, or refund where circumstances reasonably warrant it.

8. LICENSE UPGRADES

If you purchase a Household Discovery License and later determine that you need Educator / Group, Local Partner, or Organization rights, contact North Channel.

Where available, we may allow you to pay the difference between license levels rather than purchase the Discovery again.

License upgrades do not automatically include refunds for prior use.

9. GIFT DISCOVERIES

A purchaser may purchase a Discovery for another person.

Digital gifts may be sent immediately or on a scheduled date where that feature is available.

The purchaser is responsible for providing accurate recipient information.

A Gift Discovery does not ordinarily become associated with the recipient’s account until redeemed or claimed.

Unless otherwise stated, a gifted Discovery provides the recipient with the applicable Household Discovery License.

Gift purchases are subject to the same digital-product refund rules once the Discovery has been redeemed.

An unredeemed digital gift may be eligible for cancellation or reassignment if requested by the original purchaser within [X days], subject to North Channel approval.

10. EXPLORER’S DISPATCH

Where offered, an Explorer’s Dispatch is a physical presentation package accompanying a gifted or purchased Discovery.

It may include items such as:

a Discovery invitation;
printed expedition materials;
a map or clue;
a personalized message;
a QR code or redemption card; and
other North Channel materials described at purchase.

The contents and appearance of an Explorer’s Dispatch may vary by Discovery or edition.

Unless specifically stated otherwise, purchasing an Explorer’s Dispatch does not create an additional Discovery license beyond the license included with the package.

11. EXPLORER PASSPORTS

Explorer Passports and similar physical products are sold separately unless expressly included in a bundle.

Passport stamps, completion marks, or Discovery records are intended as commemorative elements of the North Channel experience and have no cash value.

North Channel may change Passport formats, stamp designs, editions, or fulfillment methods as the publishing program develops.

12. PHYSICAL PRODUCTS

Physical products may vary slightly from photographs because of differences in printing, paper, natural materials, manufacturing, screen display, or production runs.

Small variations that do not materially affect the product are not considered defects.

Product descriptions will identify significant specifications where appropriate.

13. SHIPPING

Available shipping methods, estimated costs, and estimated delivery windows will be shown during checkout when possible.

Delivery dates are estimates rather than guarantees unless North Channel expressly states otherwise.

Shipping may be delayed by carriers, weather, seasonal volume, supply interruptions, incorrect addresses, or circumstances outside North Channel’s reasonable control.

Purchasers are responsible for providing a complete and accurate shipping address.

14. LOST, DAMAGED, OR MISSING ORDERS

If a physical North Channel order arrives materially damaged, contains the wrong item, or appears to have been lost in transit, contact us at hello@northchannelpublishing.com within 14 days of delivery / expected delivery.

Please include:

order number;
purchaser name;
description of the problem; and
photographs of damage when reasonably available.

North Channel may provide a replacement, refund, or other appropriate resolution depending on the circumstances.

We may ask you to cooperate with a carrier claim where necessary.

15. RETURNS OF PHYSICAL PRODUCTS

Unused and unopened eligible physical products may be returned within [30 days] of delivery, subject to the exclusions below.

Unless the product is defective, damaged, or incorrect, the customer is generally responsible for return shipping costs.

Returned products must be received in resalable condition.

Original shipping charges are generally non-refundable unless the return results from North Channel’s error.

Before sending a return, contact hello@northchannelpublishing.com for return instructions.

16. NON-RETURNABLE PRODUCTS

Unless defective or required otherwise by law, the following are generally not returnable:

accessed digital Discoveries;
redeemed Gift Discoveries;
personalized products;
customized Explorer’s Dispatch materials;
products personalized with a recipient or family name;
downloadable files;
opened or materially used field materials;
clearance or final-sale merchandise identified as such at purchase; and
products damaged after delivery through misuse or improper handling.

17. EXCHANGES

North Channel may offer exchanges for eligible physical products when inventory permits.

If an exchange is unavailable, we may instead issue a refund or store credit according to the applicable return policy.

18. PREORDERS

Some North Channel Discoveries, books, Passports, special editions, or Supply House products may be offered before their official release date.

A preorder means you are reserving a product that is not yet ready for ordinary fulfillment.

Estimated publication, release, or shipping dates are provided in good faith but may change because of:

research or editorial requirements;
printing or manufacturing delays;
rights-clearance issues;
production problems;
weather or site-access limitations;
supplier delays; or
other circumstances affecting publication quality or safety.

If a significant delay occurs, North Channel may provide updated information and, where appropriate, an opportunity to cancel an unfulfilled preorder.

19. DISCOVERIES IN DEVELOPMENT

Historical research sometimes changes what a Discovery ultimately becomes.

North Channel may revise a Discovery’s route, title, duration, activities, featured locations, historical subjects, publication schedule, or other details before release.

We will not intentionally substitute a materially different paid product without providing an appropriate customer remedy.

20. EVENTS AND EXPERIENCES

If North Channel sells admission to Story Gathering Evenings, guided events, field experiences, workshops, or other in-person offerings, additional event-specific terms may apply.

Event tickets may have separate cancellation, transfer, weather, safety, and refund policies disclosed at purchase.

21. PROMOTIONAL CODES

Discount codes and promotional offers:

may have expiration dates;
may be limited to particular products or customers;
generally cannot be combined unless stated otherwise;
have no cash value; and
may be discontinued where misuse, fraud, or technical error occurs.

Promotions do not apply retroactively to completed purchases unless expressly stated.

22. SALES TAX

North Channel will collect applicable sales or similar taxes when required.

Taxes may depend upon the purchaser’s location, product type, delivery method, and applicable law.

Customers remain responsible for taxes or duties legally imposed upon them that North Channel is not required to collect.

23. INTERNATIONAL ORDERS

International shipping or digital sales may not be available for every product.

Where international physical shipping is offered, customers may be responsible for customs duties, import taxes, brokerage charges, and other destination-country fees unless otherwise stated.

Delivery times may be longer and customs delays are outside North Channel’s control.

24. PRODUCT AVAILABILITY

Physical products may be produced in limited quantities.

Placing an item in a shopping cart does not reserve inventory until an order is successfully completed.

North Channel may discontinue, revise, reprint, or replace products and editions.

25. INTELLECTUAL PROPERTY IN PURCHASED PRODUCTS

Purchasing a physical or digital North Channel product does not transfer copyright, trademark, publication rights, reproduction rights, or other intellectual-property ownership.

You may use the product according to its intended purpose and applicable license.

You may not reproduce North Channel products for resale or commercial distribution without written permission.

26. UNAUTHORIZED RESALE

North Channel products may not be purchased for unauthorized commercial resale, redistribution, copying, or repackaging.

Approved retailers, Local Partners, organizations, and other commercial partners may be subject to separate written agreements.

27. CHARGEBACKS AND PAYMENT DISPUTES

If you believe a North Channel charge is incorrect, please contact us first at hello@northchannelpublishing.com so we can attempt to resolve the issue.

We reserve the right to suspend access associated with a purchase that has been reversed, charged back, or determined to be fraudulent while the payment dispute is being resolved.

This does not limit any rights you have under applicable consumer or payment-card laws.

28. PRODUCT WARRANTIES

North Channel stands behind the products we publish and fulfill.

Except for rights or warranties that cannot legally be excluded, North Channel does not make warranties beyond those expressly stated in the applicable product description or these Terms of Sale.

Historical, geographic, field, and educational information is subject to the additional limitations described in our Terms of Use.

29. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, North Channel will not be liable for indirect, incidental, special, consequential, or punitive damages arising from a purchase or product.

Nothing in these Terms of Sale limits liability or consumer rights that cannot lawfully be limited or waived.

30. FORCE MAJEURE

North Channel will not be responsible for delay or failure to perform caused by circumstances reasonably outside our control, including severe weather, wildfire, natural disasters, carrier disruptions, government action, utility or internet outages, supply-chain interruptions, labor disruptions, printing or manufacturing failures, or similar events.

We will make reasonable efforts to communicate material delays and fulfill affected orders when circumstances permit.

31. CHANGES TO THESE TERMS

North Channel may update these Terms of Sale as products, fulfillment methods, licensing options, or legal requirements change.

The Terms in effect at the time of your purchase will generally govern that transaction unless applicable law requires otherwise.

32. GOVERNING LAW

These Terms of Sale are governed by the laws of the State of Idaho, without regard to conflict-of-law principles.

Nothing in this section deprives a consumer of rights that cannot legally be waived under applicable law.

[Have Idaho counsel determine whether to specify Kootenai County as the forum for disputes.]

33. CONTACT

Questions about an order, return, refund, license, or these Terms of Sale may be directed to:

North Channel Publishing, LLC
Post Falls, Idaho, United States

Customer Service: hello@northchannelpublishing.com
Mailing Address: 1869 E Seltice Way #203, Post Falls, ID 83854